What is your returns, credits and exchanges policy?


30 Day Guarantee: You may return your UNWORN merchandise in the original packaging for any reason as long as the original purchase was made on Refunds will be credited to the original form of payment. Use of coupons will be forfeited from your order. Once the return has been processed, you will receive a return email confirmation. Please allow 10-14 business days for the credit to show on your statement.

Please Note: We cannot process returns for purchases through other retailers.

J. Renee guarantees against manufacturer's defects within 60 days of purchase. Regular wear and tear does not qualify. If you feel the shoes are defective and were purchased from this website, please call us at 1-855-598-3810 or email us at


We are unable to offer exchanges. If you would like the same shoe in another size or style, simply place a new order. Send back the shoes you want to exchange as a return and you will receive a full refund in accordance with our return policy.

How to make a Return

Step One: Fill out the return portion of the form included in your original shipment with your order number and reason for return. 
Step Two: Repackage your unworn merchandise in its original packaging and include the completed form. 
Step Three: For domestic returns use this link to Print a UPS Return Label. Affix the prepaid label to the outside of your box and ship via UPS. A $7.95 per order fee will be deducted from your refund for postage back to the warehouse. 

If you choose to use an alternate carrier, mail to the following address:

J. Renee' Group Returns
1445 Bradley Lane, Suite 105
Carrollton TX  75007

Please note: Return shipping costs are the customer's responsibility if an alternate carrier is used. We cannot accept C.O.D. packages. We recommend that you send your return via insured parcel post or other traceable method. is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise.